Condition Grading

Last updated: October 6, 2026

Every listing says whether an item is new, open-box or refurbished. Refurbished items also show a grade, which describes how the item looks. A grade is about appearance. It is not a promise about how well the item works. The listing shows each item's specifications, and our warranty covers how it works.

New

Unused, in its original sealed packaging.

Open box

Taken out of its packaging, but not used, or used very little. It may be missing the original box.

Refurbished grades

• Grade A. Looks excellent. There may be very light marks that are hard to see in normal use.
• Grade B. Light, visible wear such as small scratches or scuffs. The screen is clear and free of distracting marks.
• Grade C. Clear signs of use such as scratches, scuffs or small dents. It works as described, and it is priced lower for the way it looks.

The listing's photos and description show the item you are buying. If a particular item has something worth knowing about, such as a mark on the lid, we say so in its listing.

What comes with it

Each listing shows what is in the box and what is not. Do not assume a charger or accessory is included unless the listing says so.

If it isn't as described

If an item arrives and its condition is worse than the listing, contact techbobcat.help@gmail.com and see our returns and refunds page.