Refurbished and open-box items come with a 1-month limited warranty from the day your order is delivered. It covers faults in parts and workmanship that appear during normal use.
New items
New items carry the manufacturer's warranty. Contact us first if you have a problem and we will help you work out the best way to get it sorted.
What is covered
Hardware that stops working properly during normal use
Faults that were present when the item arrived
A battery that fails in normal use, unless the listing says otherwise
What is not covered
Damage from drops, impact, liquids, heat or misuse
Repairs or changes made by anyone other than us
Normal wear, such as scratches and worn keys
Software you installed, viruses, and lost data
Items used in ways the listing or the manufacturer doesn't allow
Please back up your data before you send anything to us. We aren't responsible for data on a returned device.
How to make a claim
Email techbobcat.help@gmail.com with your order number and a description of the problem. Photos or a short video help.
We will tell you what to do next. We may ask you to send the item to us.
We will repair it, replace it with the same or an equivalent item, or refund you, at our choice, unless the law says you can choose.
We pay for return shipping on approved warranty claims.
Your legal rights
This warranty is in addition to your rights under consumer protection law. It doesn't take any of them away.
