We want you to be happy with what you buy. This page explains how cancelling, returns and refunds work. It does not limit any rights you have under consumer protection law.
Cancel before it ships
You can cancel an order yourself, from your account, any time before we ship it. We pack orders within 1 to 3 business days, so you have at least that long.
Sign in, open the order, and press "Cancel order".
You get a full refund, including shipping, to the card you paid with. It is sent right away, and your bank may take a few days to show it.
Once an order has shipped it can't be cancelled, but you can return it when it arrives (see below).
Return it after it arrives
You can return most items within 14 days of delivery.
Sign in, open the order, and press "Start a return". We show you a return number and the address to send the parcel to.
Write the return number on the parcel, pack everything that came in the box, and use a tracked service.
For a change of mind, you pay the postage to send it back. If the item is faulty or not as described, we pay.
We refund you only after the item has reached us and we have checked it. It usually arrives within 5 business days after that.
The refund goes back to the card you paid with. It covers the item price and any tax. Original shipping is not refunded for a change of mind, but it is if the item was faulty or not as described.
The item must be in the same condition you received it, with everything that came in the box.
Faulty, damaged or not as described
If an item arrives damaged, doesn't work, or isn't what the listing described, tell us as soon as you can. Start a return from your order, or contact us. We will repair it, replace it, or refund you in full including shipping, and we pay for return shipping. Please keep the packaging and send photos if the item arrived damaged. See also our warranty.
Items we can't take back
Items that have been damaged by misuse, liquids or unauthorized repairs
Items with missing parts or accessories
Software, licence keys and gift cards once they have been used or revealed
Security and research hardware that we have reason to believe was used or opened, unless it is faulty (see our acceptable use policy)
Exchanges
If you want a different item, return the first one for a refund and place a new order.
