Shipping

Last updated: October 8, 2026

Where we ship

We ship to Canada. We can't deliver to PO boxes for some carriers, so please use a street address where a parcel can be signed for or left safely.

What it costs

Shipping prices depend on where you live: far-away provinces and territories cost more to ship to. In your cart you choose the province you are shipping to, and the price is shown before you pay, and again at checkout. If we offer free shipping over a certain amount, the cart shows how close you are. Taxes, where they apply, are shown at checkout too.

The province you choose in the cart should match the address you give at checkout. If it doesn't, we may contact you to pay the difference, or cancel and refund the order.

How long it takes

• We usually pack orders within 1 to 3 business days of payment. How long it takes can depend heavily on the item: larger and more expensive products can sometimes take up to 3 weeks before they ship, though it is usually much quicker. If your order will take longer than usual, we will email you.
• Delivery usually takes 4 to 7 business days after your order ships. These are estimates, not guarantees, and busy periods and weather can add time.

Tracking and updates

We email you when your order is being prepared, when it ships (with the carrier and tracking number when we have one), and when it is delivered. You can also see your order status in your account.

Check your address

Please check your shipping address before you pay. If a parcel comes back to us because the address was wrong or incomplete, we will contact you and may charge to send it again.

High-value orders

Some orders may need a signature on delivery. We may ask for more information before shipping an order if it looks unusual.

Damaged or missing parcels

If your parcel arrives damaged, or doesn't arrive, contact us at techbobcat.help@gmail.com with your order number. Please keep the box and packaging if it is damaged. We will work with the carrier and with you to fix it. See returns for faulty items.

Items we may not ship

We may decline to ship certain items to certain places, including security and research products (see our acceptable use policy). We do not ship to countries under Canadian sanctions.

Duties and import

We ship within Canada, so customs duties don't apply to domestic orders.